...oh you want to know more?
I’m Richard and over the past 12 years, I’ve helped companies and teams shape their visions and create digital solutions that make a measurable difference.
Throughout my career, I’ve been fortunate to work on some truly inspiring projects, while meeting many influential and creative individuals along the way. I believe in working together to create a whole is greater than the sum of its parts.
What have I done?
What am I interested in?
Having a curiosity in problems
I love understanding how things work, from a young age I had a habit of breaking things to fix them - these days I spend less time breaking and more fixing
I've you're interested in working with me don't hesitate to get in touch.
Compliance Advice Manager
I worked with Richard on the Strengthening CONC project, during our interactions, I have found him to be extremely accommodating to my needs (regulatory and conduct requirements). I feel that he likes to get a good understanding of why the regulations are in place to ultimately provide the best output to the design. In my 8 years in compliance roles I have found it quite rare to find designers who truly want to understand the reasons for certain regulations, and who use the spirit of the rule to provide the best outcome for the member. On the occasions that I have found this to be the case, it makes all of our lives so much easier! I believe that Richard understands the difference between customer experience and customer outcome, and does his best to achieve a healthy balance of both.
We can have open and honest conversations when there are differences in opinions and come to a mutual agreement – and I fully understand that regulatory requirements are sometimes hard to convey in a succinct and customer friendly way. I believe that Richard has got a decent enough grasp of the rules to be able to pre-empt what is required and deliver content that requires little amends.
In the short amount of time I have worked with him, Richard has come across as helpful, friendly, personable, and really puts our members at the heart of everything he does. This was especially apparent during the credit card screens where we know that members may be struggling with their finances, and he proactively added in money worries links without me having to ask for them. This particularly gave me a warm fuzzy feeling inside!
Thanks for making our lives easier Rich 😊
Senior Experience Lead
I admire Rich for being open to hearing feedback and all the more for his courage in seeking feedback. It’s really scary doing it (at least, I find it scary) so kudos to you.
I’ve loved hearing how Rich is now calling people out in a timely fashion and in the right way in regards to where the work hasn't received the respect or at least professionalism deserved. I really hope you continue to flex these muscles because a healthy feedback culture is the basis for really good work as well as an enjoyable working environment.
Finally, I admire your persistence in the face of, quite frankly, a Digital Portfolio brick wall. What I get from you is your passion for working on the mobile app and your determination to do good work, even when there are substantial obstacles in your way.
Chief Product Owner, Banking App and Internet Bank
Rich, I just wanted to say thank you for everything you do within Digital Portfolio - your name has stood out today in various conversations and wanted you to know how much everyone appreciates everything you do. Caroline